Support routing
Use the product-specific support inbox whenever possible. Each address routes into the same Reaper Software workspace while keeping customer-facing support clean by brand.
- AirQuote: quoting, accounts, billing, onboarding, and dashboard questions — support@airquote.tech.
- KilledTheVig: terminal access, billing, alert questions, Telegram/webhook routing, and account issues — support@killedthevig.com.
- ReaperBots / ReaperBots: download access, setup, trading bot configuration, and support.
What to include
- Your purchase or signup email.
- The product name.
- A screenshot or exact error message if available.
- Browser/device details for website issues.
- Billing receipt or Stripe confirmation for payment issues.
Response expectations
Most support messages are reviewed within 1–2 business days. Billing and access issues are prioritized.